Shipping policy

1. Order Processing Times

All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a secondary notification email containing your tracking details once your order has been dispatched.

During peak promotional periods or holidays, dispatch times may experience minor delays, but our team works continuously to get your items on their way as quickly as possible.

2. Domestic Shipping Rates & Delivery Estimates

We deliver across all states and territories in Australia, including regional and rural areas, as well as PO Boxes and Parcel Lockers.

  • Standard Shipping: Calculated automatically at checkout based on item dimensions, destination address, and courier requirements. Estimated delivery timeframe is 4 to 9 business days from dispatch.

  • Express Shipping: Calculated automatically at checkout based on location and parcel weight. Estimated delivery timeframe is 2 to 4 business days from dispatch.

3. Order Tracking

Once your order has dispatched, you will receive an automated shipping confirmation email containing a direct tracking link and unique tracking code. Please allow up to 24 hours for the tracking status to update on the carrier's portal after receiving your dispatch notification.

4. Delivery Address Changes & Accuracy

Please ensure your full delivery address, including unit numbers, street names, and postcodes, is entered accurately at checkout. Plain Sense is not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address immediately after placing an order, please contact our support team via email at orders@plainsense.au straight away. Once an order has been processed by our logistics team, address details cannot be altered.

5. Damaged, Lost, or Stolen Transit Packages

Every shipment from Plain Sense is covered against transit damage or loss prior to delivery confirmation.

  • Damaged Items in Transit: If your package arrives visibly damaged or the contents inside are broken, please take photographs immediately and email us at orders@plainsense.au with your order number. We will arrange a replacement or refund.

  • Lost Packages: If your tracking link shows no movement for more than 7 consecutive business days past the estimated delivery window, contact us so we can initiate an official investigation with the courier and resolve the issue for you.