Shipping policy

1. Order Processing Times

All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) following receipt of your order confirmation email. You will receive a secondary notification email containing tracking details once your package has been dispatched.

Orders are fulfilled through our dedicated distribution network, and vetted supply partners. During peak promotional periods or public holidays, processing times may experience minor delays.

2. Domestic Shipping Rates & Delivery Estimates

We deliver across all states, territories, and regional areas in Australia.

Free Standard Shipping: Available on almost all products storewide. The estimated delivery timeframe is 4 to 9 business days from dispatch.

Heavy & Bulky Items: For selected heavy, large, or oversized items, shipping costs are calculated automatically at checkout based on item dimensions, total weight, and delivery location. The estimated delivery timeframe remains 4 to 9 business days from dispatch.

Note: Deliveries to PO Boxes and Parcel Lockers are supported for standard parcels. Bulky items requiring direct courier freight may require a physical residential, or commercial street address.

3. Order Tracking

Upon dispatch, an automated shipping confirmation email will be sent containing your unique tracking link, and carrier details. Please allow up to 24 hours for carrier tracking updates to populate following receipt of your dispatch notification.

4. Delivery Address Changes & Accuracy

Please ensure that your full delivery address, including unit numbers, street names, and postcodes, is entered accurately during checkout. Plain Sense is not liable for orders delivered to incorrect or incomplete addresses supplied by the customer.

If you identify an error in your delivery address immediately after placing an order, contact our support team at orders@plainsense.au as soon as possible. Once an order has entered processing with our logistics team, address details cannot be amended.

5. Damaged, Lost, or Stolen Packages

Every shipment from Plain Sense is covered against transit damage or loss prior to delivery confirmation.

Damaged Items in Transit: If a package arrives visibly damaged or the contents inside are broken, capture clear photographs immediately and email orders@plainsense.au with your order number. Our team will arrange a replacement or refund.

Lost Packages: If your tracking link shows no movement for more than 7 consecutive business days past the estimated delivery window, notify us so we can initiate an official investigation with the carrier, and resolve the matter promptly.

6. Fulfilment & Logistics Network

To maintain competitive pricing and broad inventory availability, products are dispatched directly from our network of verified distribution hubs, and fulfilment partners. Items in multi-product orders may arrive in separate packages with individual tracking codes.