Privacy policy
1. Overview & Statutory Scope
Plain Sense (ABN 99 885 484 569) is committed to protecting the privacy of your personal information in accordance with Australian privacy laws. This Privacy Policy outlines how we collect, hold, use, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website, purchasing our products, or interacting with our services, you consent to the collection, storage, use, and disclosure of your personal information as described in this policy.
2. Collection of Personal Information
We collect personal information that is reasonably necessary to conduct our business, supply products, process transactions, and deliver customer support. The types of personal information we collect include your full name, billing address, delivery address, email address, telephone number, payment details, order history, and IP address. We do not collect sensitive information, such as health records or political affiliations, unless required by law or provided with your explicit consent.
3. Methods of Personal Information Collection
Where practicable, personal information is collected directly from you when you interact with our website. This occurs when you place an order, create a customer account, submit an enquiry, subscribe to marketing communications, or contact our support service. We may also collect technical data automatically when you browse our storefront, including browser types, operating systems, referring website addresses, and interaction metrics obtained through automated server logs, cookies, and tracking technologies.
4. Use and Disclosure of Personal Information
We collect, hold, use, and disclose your personal information for primary business operational purposes. These purposes include processing orders, managing payments, dispatching freight, providing order tracking updates, responding to customer enquiries, resolving disputes, and maintaining administrative records. We disclose personal information to trusted third-party service providers who assist us in operating our business, including payment processors, logistics carriers, IT infrastructure hosts, marketing platforms, and vetted distribution partners. These entities are contractually required to handle your personal information securely and exclusively for the services they provide to Plain Sense.
5. Overseas Disclosures
To facilitate online retail operations, cloud hosting, and product fulfilment, we may disclose personal information to third-party infrastructure and logistics partners located overseas. Recipient entities include cloud server providers, analytics services, and distribution networks located in countries such as the United States, Singapore, Canada, and various jurisdictions within the European Union. When transferring data internationally, we take reasonable steps to ensure that overseas recipients comply with privacy obligations comparable to the Australian Privacy Principles.
6. Security and Storage of Data
We store personal information in secure electronic databases, hosted on encrypted servers protected by industry-standard firewalls, access controls, and data encryption protocols. We take all reasonable precautions to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. When personal information is no longer required for any purpose for which it was collected, or as mandated by Australian statutory record-keeping obligations, we securely destroy or de-identify the data.
7. Access to and Correction of Personal Information
Under Australian Privacy Principles 12 and 13, you have the right to request access to the personal information we hold about you and to request corrections if the data is inaccurate, out of date, incomplete, irrelevant, or misleading. You may request access or correction by contacting our Privacy Officer at orders@plainsense.au. We will process your request within a reasonable timeframe, subject to statutory identity verification requirements and applicable legal exemptions under the Privacy Act 1988 (Cth).
8. Complaints and Dispute Resolution
If you believe Plain Sense has breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a written complaint with our Privacy Officer at orders@plainsense.au. We will investigate your complaint and provide a formal response within 30 days. If you remain dissatisfied with our internal resolution, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au or by calling 1300 363 992.
9. Cookies and Tracking Technologies
Our website utilizes cookies, web beacons, and similar digital tracking tools to optimize user experience, remember customer preferences, enable shopping cart functionality, and analyze site traffic patterns. You can modify your internet browser settings to block or notify you when cookies are placed. However, disabling cookies may impair certain features, transaction processes, or interactive elements of our storefront.
10. Contact Details
If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or intend to lodge a privacy complaint, please direct your correspondence to:
Plain Sense
Attention: Privacy Officer
Suite 111, 5/90 Mitchell Street
Darwin City NT 0800
Australia